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Poetry Book Society Administration Support (Freelance Position)  - Now Closed to Applications


The Poetry Book Society, a unique membership organisation established in 1953 by T. S. Eliot and based in Newcastle upon Tyne, is seeking a skilled administration assistant with excellent organisational skills and a talent for customer service to join our team, part-time, in a support role.

The successful candidate will assist the current PBS administrator, who is moving from working full-time to a part-time basis. They will be a crucial team member, ensuring we maintain and improve our member services, and will have an opportunity to assist across a range of responsibilities.

This role will suit fast learners with an eye for detail and excellent interpersonal skills, who are looking to expand their skillset across a diverse range of customer service and administration responsibilities, and to gain knowledge of the publishing industry. This role is ideal for a recent graduate or equivalent, seeking entry-level experience in a busy publishing environment.

This position will include communicating with our members by email and telephone, assisting with maintaining and improving our member database and our expansive online book store, logging and producing invoices, and may also involve producing copy. As you will be working with personal and financial information, careful attention to detail is crucial. Strong IT skills and an ability to learn new systems quickly will be vital.

As a remote working role, there is no set location for this position, but you will need access to the internet and will be required to join regular online calls with fellow team-members for progress updates. While being based in Newcastle or the North-East of England isn’t essential, it may be beneficial in the long term as the role develops.


Salary: £18,750 pro rata

Part Time: 1 day per week (potential for flexible working hours)

Location: remote working (our office is based in Newcastle upon Tyne)

Contract: temporary freelance, 3-month probation period.

Application Deadline: 31st October 2020

Interviews Held: week beginning 2nd November 2020.

Contact: enquiries@poetrybooksociety.co.uk


Role Profile

The Poetry Book Society (PBS), an organisation which reviews and selects the best in contemporary poetry for our members, is looking for a part-time administration assistant to join our team. You will be supporting the current PBS Administrator in maintaining and improving our databases, and communicating with our members and retail customers. This role requires excellent attention to detail, organisational and customer service skills, and there is the potential for the role to develop over time with experience. This is the perfect role for someone wishing to gain entry-level experience in the publishing industry.


  • To support the PBS Administrator in key tasks
  • To improve product and customer data records held by the PBS
  • To ensure a high quality customer experience for our members

Key Tasks

  • Responding to member enquiries
  • Contacting members by telephone for the purposes of renewing membership
  • Logging incoming invoices from book distributors
  • Sending invoices to institutional members
  • Maintaining our databases
  • Uploading and maintaining book title information to our online book shop
  • Assisting with submissions administration for the PBS Selections

Key Performance Measures

  • Completion of projects to schedule, on a monthly and quarterly basis.
  • Weekly check-ins with the PBS Administrator and other team members, to discuss progress with current workload.

If you believe you are the right person for this role, please email enquiries@poetrybooksociety.co.uk with your CV and cover letter.


We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can succeed. We encourage applications from all and seek to employ a workforce representative of the publishers and markets that we serve.