General Terms & Conditions
We accept payment by debit and credit cards from all over the world, including Visa, Visa Debit/Electron, Mastercard, Maestro and American Express cards. We also accept payment via PayPal. All orders are charged at the point-of-purchase; we will advise you if we are unable to supply according to our stated availability, and we will always offer a refund if we cannot supply your order.
We also accept payment by cheque (in pounds sterling only). Simply select the 'A. PAY BY CHEQUE' option at the check-out, make your cheque out to 'Poetry Book Society', and post along with a print out of your receipt, or a note of your name and order number to the address below:
Poetry Book Society
Newcastle upon Tyne
You may pre-order any title advertised on the site as not yet published. To combat fraud, pre-publication orders will also be charged in full at point-of-purchase. We will of course contact you if there are any publication delays, and a refund will always be offered if publication is cancelled or delayed for a significant period of time.
Please note that not all of the payment options listed above may be available for automatic renewals.
Books are VAT zero-rated in the UK. The price shown on our website includes any VAT chargeable on shipping. VAT is not charged on orders with destinations outside the European Union. Please note that international orders may be subject to additional customs and duties charges within the country in question, charges which are out of our control.
Membership is also non-VAT rated, except for those including education notes. Please contact us if you require a VAT receipt for these memberships.
3. Stock and Availability
While we do our best to make sure that all the products you’ll find on this site are available as advertised, books may go out of stock from time to time. We pride ourselves on our personal level of service, and will advise you as soon as possible of any delay. If we cannot fulfil your order for whatever reason, we will suggest an alternative item, or offer an immediate refund.
4. Delivery Information
We aim to ship your purchase as soon as possible. Standard delivery for UK addresses may take up to 10 days, and for overseas addresses may take up to 3 weeks. On occasion it may take longer to ship books depending on the time taken to source these from publisher warehouses and wholesalers if we do not hold the item as office stock.
Please note that books may arrive separately depending on their sources.
If you've pre-ordered a title that's not yet published, we'll dispatch it for you as soon as the titles arrive from the printer.
In the event your order does not arrive in timely fashion, with no postman’s calling card in sight, please contact us quoting your order number and we will trace your order as soon as we can.
Unfortunately, in order to keep shipping costs to a minimum, we are unable to offer tracking services at this time.
If a title arrives in poor condition and you would like a refund, please get in touch with us. We may ask for an image of the damage to the item, so please retain it with its original packaging at this point. There is no need to return the original item to us if you wish it to be refunded. This returns policy does not affect your statutory rights.
6. Privacy and Online Security
At the Poetry Book Society, we use the information you share with us to process your orders and keep you informed about new titles and offers that may be of interest. If you do not wish to receive any such communication from us, please un-check the box at the check-out stage.
Our shopping cart includes an 128-bit SSL certificate to keep your information secure – this is the same level of encryption used by large banks around the world.
The PBS web site is run by Shopify, a service that is certified Level 1 PCI DSS compliant. To aid in processing orders and managing your membership, we also worked with shopify-approved partner apps Advanced Shipping Rules and Recharge.
We follow strict guidelines set down by the Data Protection Act 1998 and because of this, may require proof of your identity before disclosing sensitive information to you. We will not sell, rent or share your details with any third parties.
7. DiscountsPromotions apply to listed titles only, which are subject to change and availability. Only one discount may be applied at a time. If a discount is not working correctly, please contact us and we will attempt to solve the issue for you.